We enabled real-time KPI reporting that allows Costa drive daily decisions
Costa Coffee can now get real-time insights let them act with confidence and agility across all departments.
The challenge: Complex performance monitoring
The client needed a streamlined way to monitor operational performance, focusing on KPIs for sales and equity stores.
Existing reporting tools were too rigid, difficult to use, and didn’t support fast decision-making, creating a critical gap in the high-paced e-commerce environment.
With data volumes fluctuating daily due to campaigns, promotions, and seasonality, the challenge was to build a reporting system that could adapt to change without breaking under pressure.
What started as a simple reporting request quickly evolved into a full-scale performance dashboard that could support departmental decision-making.
The solution: A reliable KPI reporting system built within a month
When Costa Coffee needed a faster way to monitor business performance, they turned to us to design and deliver a reliable KPI reporting system.
In just four weeks, we built and deployed a flexible reporting solution that enables Costa Coffee to make data-driven decisions on the go. Designed to remain stable under pressure, the system automatically adapts to fluctuations in sales and user traffic, maintaining speed and accuracy even during peak times.
The result: From insight to action
The solution became an everyday tool across multiple departments, improving operational visibility and decision-making agility.
It transformed how Costa tracks performance:
- Manual tracking was significantly reduced, freeing up resources for higher-value tasks
- Reporting speed and stability improved. With faster, more stable reports, decision-makers now have real-time access to accurate performance metrics, enabling them to respond to operational changes with confidence.
- Departments aligned faster around real-time insights. This has accelerated planning cycles, improved cross-team collaboration, and increased overall agility.
The tech stack:
- Power BI for data visualisation
- Databricks for processing and transforming high-volume data
- Power BI Service for real-time updates and easy stakeholder access
