Building a new website for the Bank of Cyprus

Tijana Popov Categories: Case Studies, Business Insights Date 12-Apr-2018 6 minutes to read

We collaborated with the Bank of Cyprus on rebuilding their website for the digital age

Bank Of Cypress Case Study

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    Bank of Cyprus is the leading bank in Cyprus with over 775,000 clients. We helped the bank build a more intuitive website, improving customer satisfaction, driving more registrations and helping to consolidate the bank’s position in the Cypriot market.

    The challenge: fix the user experience

    The Bank of Cyprus website needed a refresh to help users easily find the information, products and services they need. Our team set out to improve the whole user experience – from developing new page designs to supporting multiple languages – while providing an accessible content management system with a stable and easily maintained tech solution. And we had to achieve all this while working with the bank’s legacy systems.

    The team: content design and management experts

    We deployed a team with more than a decade of experience building content management solutions in different domains. And we made sure a security specialist was part of the project from the start, to make sure everything we built would pass compliance.

    Winning more clients

    Our work helped Bank of Cyprus convert more users into registered customers, as well as helping existing customers find the information they need, faster.

    Supporting multiple languages

    Adding a multi-language feature allowed the bank to offer content in English, Greek, Russian and Chinese – making it easier for different audiences to engage with the bank.

    More stable and robust tech

    Some of the bank’s legacy technology was causing issues with stability and reliability, so we rebuilt it with new software that allows more flexible feature development, faster performance, and greater control over the whole site.

    The tech:


    • HTML5
    • CSS
    • Javascript


    • Optimizely
    • .NET Framework
    • C# programming language 

    A more intuitive web experience

    New UI and UX made browsing on the Bank of Cyprus website more intuitive. This led to better financial results, more satisfaction in existing clients and recorded growth in the registering of new ones. 

    Tijana Popov Lead marketing manager

    Tijana loves writing, meeting new people, and all the things that involve creativity. Like a true Hufflepuff, she’s approachable and polite. Once a year, Tijana embarks on a journey to the middle of the Middle-earth where she used to live.

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