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- Location:
- Novi Sad
- Employment type: Full Time
- Posted by: Vega IT
Join our team!
Who can apply:
We welcome applicants with 1+ years of experience in a Client Success, Project Management, or similar client-facing role. While a formal education in IT is not required, candidates with a bachelor’s degree in business, technology, or a related field will have an advantage.
What you'll bring:
- Strong communication skills in English (C1 or higher)
- A proactive, business-minded approach and sound business acumen
- Accountability, reliability, and strong organizational abilities
- Confidence in engaging with client stakeholders and internal teams
- Ability to support project milestones and keep tasks on track
- Familiarity with various business models and domains
- Curiosity and initiative in understanding client needs and success metrics
- A collaborative mindset and dedication to maintaining high client satisfaction
- A structured approach to developing account success plans
- A strong sense of ownership and a team-oriented attitude
What you’ll do:
As a Client Success Associate, you’ll work closely with senior Client Success Managers to support high-value clients' success and a smaller accounts portfolio. Your work will directly contribute to the growth and health of our client base by:
- Assisting in day-to-day operations and coordination tasks for strategic accounts
- Managing communications and processes for smaller clients to ensure retention and satisfaction
- Tracking client milestones and surfacing insights to help guide strategy
- Participating in internal planning and post-engagement reviews
- Helping ensure that every client, no matter the size, gets value from our solutions
This is an excellent opportunity for someone looking to grow into a more senior CSM role. You’ll learn from experienced professionals while making real contributions from day one.
What's in it for you?
- A psychologically safe environment for all of our employees, irrespective of their race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other characteristic. This is one of the core values of our company culture –something we have been tirelessly working on for years.
- Work in a transparent and flat organization
- Private health insurance
- In-house lectures and paid training
- Paid foreign language courses
- Your overtime hours will be converted into day(s) off.
- The FitLife program, including paid workouts
- Team-building gatherings and traveling
- Our privilege card
- Daily subventions for your meals in the company
- Fresh seasonal fruits and refreshments every day
- We will invite your family/partner to a range of company activities.
Nobody can change the world alone. We believe the best things happen when we co-create. So, join us and let’s push the limits of what's possible – together.
Meet a part of our leadership and people experience and support team
First impressions are important, especially when you are choosing a team you want to work with. Meet the people who will be the first ones to greet you and guide you through your selection process.